return policy

Return Policy

If you need to consider a return it means you ordered a product from us. Which means we owe you a thank you! In InSpiral Tree happy customers are the most important thing and we promise to do our best to deliver unique products but also great customer experience. Rest assured, in case of any unfortunate events, we got you covered!

• You may cancel and order at any time prior to shipping.*
• We offer 100% satisfaction guarantee. If you need to return your product within 30 days after receipt you can contact us and schedule a return.
• Return costs are covered by the buyer. Upon the arrival of the product you get full refund.
• You may return the product in the original or in your own packaging with only condition that it doesn’t show wear or marks of use when it arrives.

* Custom or personalized orders can not be returned. You can cancel such an order in 24h period.

If you need to return an item, please contact us with your order number and details about the item. We will reply quickly with instructions for how to return your order.